Cancellation Policy
- This policy applies to all group classes, private lessons, seminars, InHome Consultations, and workshops.
- All cancellations and transfer requests must be received by email to teamworkshelp@gmail.com or text to our office at 919-855-0422 if you need assistance canceling a class.
- There will be no refunds for any portion of a class or other service that is missed due to personal schedule conflicts.
- Full credit/transfer/refund if Teamworks Dog Training cancels an entire session of a class or other service.
- Credit vouchers will be given in the event that a single class is missed due to inclement weather or instructor illness and cannot be made up on the same time and day the class was originally offered. If a make-up class is offered on the same time and day that the class was originally offered, but the student cannot attend due to personal schedule conflicts, no credit will be given.
- If an instructor or administrator recommends a transfer to a class or other service that is more appropriate for the dog, the refund will be prorated, based on the number of classes actually taken. The transfer fee will be waived in this case.
- If the student requests a transfer due to reasons other than an instructor recommendation, the policies below apply.
- If a student requests a transfer before a class or other service begins, a 10% fee will apply. If a student requests a transfer after a class begins, a 10% fee will apply and the credit toward the new class will be prorated, based on the date of the cancellation request.
- If a student cancels a class or other service 14 calendar days or more in advance of class start date, a 15% non-refundable processing fee will apply to the refund.
- If a student cancels a class or other service less than 14 days in advance of class start date, a 20% non-refundable processing fee will apply to the refund.
- If client cancels a class or other service after the start date, the refund will be prorated based on the date of the cancellation request, and 25% non-refundable processing fee will apply to the refund.
PLEASE REVIEW THIS WAIVER. IT IS REQUIRED FOR ALL GROUP CLASSES AND ONLINE BOOKINGS.